Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support. የደንበኞች አገልግሎት ለወደፊቱም ሆነ ለነባር ደንበኞች ድጋፍ የመስጠት ተግባር ነው። የደንበኞች አገልግሎት ባለሙያዎች በአካል፣ በስልክ፣ በኢሜል፣ በውይይት እና በማህበራዊ ሚዲያ መስተጋብር የደንበኛ ጥያቄዎችን ይመልሳሉ እንዲሁም ለራስ አገልግሎት ድጋፍ ሰነዶችን የመፍጠር ሃላፊነት አለባቸው።
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